Senior Project Manager Professional (PMP)

Indaba Group is looking for a talented and experienced Project Manger for our growing team. We provide marketing and development solutions for a wide range of clients on Magento, OroCommerce, Hybris, BigCommerce, and Craft CMS. The Project Manager will be responsible for the day-to-day management and delivery of projects to Indaba clients, utilizing critical thinking, independent discretion and exercising autonomy to effectively recommend best practices and operating practices.

Goals and Objectives

  • Deliver projects/tasks on time
  • Deliver projects/tasks on budget
  • Build client confidence
  • Maintaindirect client contact to drive business results
  • Establish strong relationships with team members
  • Effectively recommend operating practices, including budgeting and timelines of projects

Role Responsibilities

Client Management

  • Project Manager will set realistic client expectations on delivery and timelines
  • Develops lasting relationships with client personnel that foster client loyalty
  • Works with Account Manager in shaping future client expectations

Project Tracking and Management

  • Develop a detailed project plan to monitor and track progress
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Tracks and reports team hours and expenses to clients on a weekly basis, or other determined time period
  • Manages project budget
  • Coordinate internal resources for the execution of projects
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Manage changes to the project scope and project schedule, and communicates changes to client and Account Manager
  • Measure project performance using JIRA Dashboards and Roadmap
  • Create and maintain comprehensive project documentation

Communication

  • Holds bi-weekly project scrum (15 minutes)
  • Provides clients with weekly status updates and maintains day to day communication with client
  • Sets meeting agendas with client ahead of client interaction
  • Facilitates team and client meetings effectively
  • Holds regular communication with project team and effectively communicates relevant project information to team
  • Effectively communicates relevant project information to team
  • Resolves and/or escalates issues in a timely fashion
  • Understands how to communicate difficult/sensitive information tactfully
  • Effectively conveys Indaba’s message in both written and verbal discussions

Technical Understanding

  • Possesses general understanding in the areas of software development, CRM, user experience, creative design, and infrastructure architecture
  • Maintains awareness of new and emerging technologies and the potential application on client engagements

Financial Management

  • Understands basic revenue models, and cost-to-completion projections and makes decisions accordingly
  • Understands Indaba’s pricing model and billing procedures
  • Applies knowledge of financial concepts to management of all projects

Measurements

Align with Goals & Objectives

  • Scope Management (via hours)
  • Task Creation Dashboard
  • Tickets Completed On Time
  • Project Management Sprint Planning
  • Client Satisfaction
  • Team Feedback and Satisfaction
  • Exercising sound judgement in applying management policies and practices

Skills to be successful in this position

  • Certified in some form of project management.
  • Experience in developing, monitoring, and maintaining a project within budget constraints.
  • Meticulous attention to detail.
  • Strong self management skills.
  • Ability to translate client needs into executable actions.
  • Ability to remain calm under pressure.
  • Effective verbal and written communication skills.
  • Aptitude for learning and working in a team environment.
  • This is a salaried/exempt position, and incumbents must have the ability to work after hours, including evenings, weekends, and holidays as required.

This position is a salary positon with benefits including health, dental, life insurance, and generous paid vacation.

Send resume/cover letter to:

Jeanine Mason
jeanine@indabagroup.com